DONATIONS REFUND POLICY

Forge City Works is a 501(c)(3) nonprofit. All donations are final and non-refundable. We use gifts quickly to support our mission, and this policy helps reduce fraud and chargeback risk.

Limited exceptions

We will review a refund request only if the donation was:

• Unauthorized (fraudulent use of a payment method),
• a duplicate donation, or
• a documented processing/administrative error (wrong amount, wrong frequency, etc.).

How to request a review

Email info@forgecityworks.org within 30 days of the donation date. The request must come from the original donor (or the account holder for the payment method). Include donor name, date, amount, payment method, transaction/confirmation number (if available), and a short explanation.

If we approve a refund

• We issue refunds only to the original payment method when possible. If we can’t (some check/ACH situations), we will mail a refund check to the donor of record.
• We will void/correct the original donation acknowledgement/receipt and provide an updated record so tax substantiation stays accurate.

Gift types

• Credit/debit, ACH, check: covered by this policy.
• DAF gifts: any approved refund goes back to the DAF sponsoring organization (not to an individual).
• Stock/other non-cash assets: generally non-refundable once received; we will review only clear errors case-by-case.
• In-kind donations: generally non-refundable and not returnable once accepted.

Payment processor name

Online donations may appear on your bank/credit card statement as Bloomerang/Qgiv.

If you prefer to receive an invoice for your sponsorship, email jennifer@forgecityworks.org

Thank you for your support.